Take Stock of Your Customers with CRM
Give clients better service and get more sales through customer relationship management systems.
How’s this for nerd tendencies: We even use technology to manage personal relationships. As a practical application of this, we can help you also give your customers better service more efficiently through a customer relationship management (CRM) system.
Customer relationship management software can facilitate all interaction between an organization and its clients, partners, vendors, donors, and other external stakeholders. CRM systems are usually deployed with one or more of the following goals:
- Operational CRM solutions are designed to support and facilitate the efforts a company’s sales and service representatives by making their work easier and more efficient.
- Collaborative CRM solutions involve direct communication with customers that remove the need for sales or service representative interaction; they’re often referred to as customer self service.
- Analytical CRM solutions focus on analyzing customer data for sales, marketing, customer service, or other business intelligence reasons.
Customer Releationship Management Integration
If your organization already uses a CRM system (ACT, Salesforce, etc.) to bolster its sales and customer service efforts, Sierra Bravo can help you integrate your CRM solution into your other business processes. Whether you need a PDA-friendly interface to your existing software or you need to automate the capture of leads you receive through your website into your prospecting database, we can help design a CRM integration solution for you.
Sugar CRM
Boxed CRM solutions are designed to satisfy 90 percent of the needs of 90 percent of the market, but what do you do when you need a 100 percent solution? Sugar CRM is an open-source customer relationship management software package that can be used as a foundation for a solution tailored to specific business needs — like yours.